Accessibility Statement for Saxo Bank
Saxo Bank is committed to making our digital services accessible, inclusive, and usable for all customers. We aim to ensure that our platforms meet recognised accessibility standards, so that everyone, including people with disabilities, can use our services with ease and confidence.
Background
As part of our efforts to meet the requirements of the European Accessibility Act (EAA), as implemented in national legislation within the European Union, our goal is to align with the relevant harmonised standards referenced under the EAA.
A harmonised European accessibility standard is expected to be published in September 2026. Until then, we are working to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, complemented by relevant requirements from EN 301 549 v4.1.1 (draft).
Feedback and contact
We welcome feedback on accessibility from all users to enhance our services. If you experience barriers or challenges due to accessibility issues while using our platforms or services, please contact us for assistance. You can reach us in writing, by phone, or by other means. Please find our contact information here.
Current status of accessibility
We are actively working to improve the accessibility of our platforms. At present, all platforms listed below are in partial compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 level AA. This means that while some accessibility requirements are met, issues remain that we’re in the process of addressing. We are committed to resolving outstanding issues and will update this overview as progress is made.
The level of accessibility can be categorised as follows:
- The platform is fully compliant.
- The platform is partially compliant (adheres to some requirements).
- The platform is non-compliant (does not adhere to requirements).
| Platform | Formats | Accessibility status |
|---|---|---|
| SaxoInvestor | Web app and mobile app | Partial compliance |
| SaxoTrader* | Web app, mobile app, and desktop app (Windows and macOS) | Partial compliance |
| home.saxo | Website | Partial compliance |
| help.saxo | Website | Partial compliance |
* Previously named either “SaxoTraderGo” or “SaxoTraderPRO” but now offered as one sub-brand.
Known accessibility challenges
As part of our ongoing assessments, we have identified several areas where accessibility can be improved. These issues may affect users who rely on assistive technologies, or alternative ways of interacting with digital content. Below is a summary of the main accessibility challenges on our website, home.saxo, and our two trading platforms, SaxoInvestor and SaxoTrader*.
The SaxoTrader* desktop app and help.saxo are currently being assessed by external experts.
Home.saxo
| Area | Issue |
|---|---|
| Keyboard navigation | Some elements are not fully accessible without a mouse, posing issues for users relying on keyboard-only or alternative inputs. |
| Contrast | Certain text and interface components lack adequate contrast, reducing readability and visibility for users with low vision. |
| Dynamic content | Updates and changes in expandable areas are not consistently communicated to assistive technologies, impacting users who need auditory or tactile feedback. |
| Screen reader support | Inconsistent semantic markup leads to unclear or missing information for screen readers, affecting navigation and interaction. |
| Responsiveness | Large text sizes or zoom levels disrupt layout stability, which can hinder users who depend on magnification. |
SaxoInvestor
| Area | Issue |
|---|---|
| Keyboard navigation | While generally supported, keyboard focus and navigation are inconsistent, making certain controls hard to reach and potentially problematic for users relying on keyboard-only interaction. |
| Contrast | Contrast requirements are mostly met, but some secondary text, icons, and interactive components have low contrast, which can be difficult for users with visual impairments. |
| Content reflow | Large text sizes or high zoom levels can cause parts of the interface to overlap or move unexpectedly, challenging users who rely on magnification or use smaller devices. |
| Dynamic updates | Changes like loading states and refreshed content are not consistently announced to assistive technologies, affecting users who depend on screen reader feedback. |
| Form labelling | Some form-fields and inputs lack clear labels, making it difficult for screen reader users to understand their purpose and context. |
SaxoTrader*
| Area | Issue |
|---|---|
| Keyboard navigation | Pop-ups, hover explanations, and tooltips are not fully accessible with keyboard navigation, creating barriers for keyboard-only users. |
| Contrast | Some text and icon backgrounds do not fully meet contrast standards, reducing visibility for users with low vision or colour-vision impairments. |
| Dynamic content | State changes in dynamic sections are not communicated effectively to assistive technologies, causing uncertainty for users who rely on spoken or braille feedback. |
| Layout and zoom stability | At higher zoom levels (200% and 400%), the interface does not reflow correctly, causing content overlap, disappearance, or requiring horizontal scrolling. This affects users relying on magnification. |
| Text as graphics | Certain components contain non-selectable text, making it difficult for assistive technologies to interpret this content accurately. |
| Video accessibility | Many video resources lack captions, transcripts, or accessible text alternatives, hindering users who require non-visual or non-auditory access methods. |
| Icon labelling | Interface icons lack proper labelling, leading to insufficient information for screen reader users to understand functions. |
Ongoing improvements
To strengthen accessibility across our services, we’ve launched a comprehensive accessibility program, including:
- The development of a new design system and component library, with accessibility built in from the ground up. This system will be rolled out across all relevant platforms in a prioritised order. This will help ensure a consistently high level of accessibility and compliance.
- SaxoInvestor will be the first platform to go live with the new design system during 2026 as this platform is the most commonly used.
- SaxoTrader* will be the second platform to go live with the new design system.
- Training of relevant employees and business units to build knowledge and capabilities around accessibility and inclusive design.
- Collaboration with external experts to support our work, carry out regular accessibility assessments, and guide improvements.
Interim measures
While the new design system is being developed and implemented across trading platforms, we are conducting external accessibility analysis of our existing platforms. During 2026 we will plan and execute mitigation of selected critical accessibility issues where possible within the constraints of the current design system of SaxoTrader*. The selection and prioritisation process will be supported by external experts.
Supervisory authority
If you notice accessibility issues, please provide feedback directly to us. We will do our utmost to make our products and services accessible to all.
With the enactment of the European Accessibility Act in 2025, you can report any problems to the local supervisory authority after 28 June 2025 if you do not receive a response within 14 days.
Supervisory authority contact information
You are currently on our global page. Please navigate to one of our local accessibility pages to find the corresponding supervisory authority contact information.
Danmark: http://home.saxo/da-dk/legal/accessibility-statement/accessibility-statement
Nederland: http://home.saxo/nl-nl/legal/accessibility-statement/accessibility-statement
France: http://home.saxo/fr-fr/legal/accessibility-statement/accessibility-statement
Belgique: http://home.saxo/fr-be/legal/accessibility-statement/accessibility-statement
Belgïe: http://home.saxo/nl-be/legal/accessibility-statement/accessibility-statement
Polska: http://home.saxo/pl-pl/legal/accessibility-statement/accessibility-statement
Česká republika: http://home.saxo/cs-cz/legal/accessibility-statement/accessibility-statement
Italia: https://www.bgsaxo.it/legal/accessibility-statement/accessibility-statement
Publication date
Latest update: 19 December 2025
First publication: 27 June 2025