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Hong Kong S.A.R

SAXO CAPITAL MARKETS HK LIMITED Clients – Important Information

Due to the rapidly changing business landscape in the region, we have made the necessary decision to close our Hong Kong office.

In this time, our main priority is to support all impacted Saxo Capital Markets HK Limited (“SCMHK”) clients through this process. Below you will find important information to help ensure a smooth offboarding process.

Timeline and Important dates:

30th September 2024

SCMHK will stop the opening of new accounts.

1st November 2024

Restrictions will be placed on all SCMHK accounts. You can still place trades to close off your existing positions, but cannot open new ones. We encourage all clients to make the necessary arrangements as soon as possible to avoid any disruption to your trading activities and the return of assets to you.

Here's what you can do:

  • Close-off positions
    Manage and close your existing positions. Thereafter, you can withdraw the funds to your bank account.
    • Transfer your assets
      Continue to keep your securities by transferring them to another financial institution.
      Request a securities transfer
    • Withdraw funds
      Have your funds returned to and transferred back to your bank account.
      Withdraw my funds
  • Historical Reports
    Download and save your transaction records. You will not have access to these transactions once your SCM HK account is closed.

Frequently asked questions


Accounts

You will not be able to open new positions but will be able to place trades in order to close existing positions. Aside from this, you will still have access to most account features, this includes the ability to fund and manage your margin positions, and to add a bank account for withdrawal purposes.
To retrieve your User ID and/or Password, refer here.

Transfer of securities

To ease your transition, Saxo is waiving our stock transfer fee until December 31 2024.
Saxo does not accept transfer of securities to accounts not in your name.
You can get in touch with our client service team through the different channels here.
You will need to check with your financial institution if they would be willing to receive the securities. You may also contact us here and our support team will provide you with an update on the status of your position.

Withdrawal of funds

Saxo does not accept transfer of funds to accounts not in your name.
Saxo does not charge any fees for withdrawals submitted via the online cash withdrawal module on the platform.
Saxo does not issue cheques or offer cash withdrawal services.
Option 1 - Deposit Funds to Register Your Bank Account: 
  • Deposit a small amount of funds into your Saxo account from your bank account.
  • This will register your bank account with Saxo.
  • Once registered, you can withdraw funds to this same bank account.
Option 2 - Submit a Fund Transfer Request Form: 
  • Fill out and submit the fund transfer request form.
  • Provide supplementary documentation to verify your bank details (e.g., a bank statement).
  • Note that there will be a service fee of HKD300 for processing this manually from your Saxo account.

Saxo in APAC

No, Saxo Bank is not ceasing all operations in the APAC region. Saxo has announced the closure of its offices in Hong Kong and Shanghai but will remain present and continue operations in the APAC region.

Saxo Bank's APAC regional hub in Singapore will continue operations in the region, mainly through its APAC hub, and one of its global offices in Singapore.

If you are unable to find what you are looking for, please find the different ways you can contact us here and we will do our utmost to support you.

Saxo Capital Markets HK Limited
19th Floor
Shanghai Commercial Bank Tower
12 Queen’s Road Central
Hong Kong

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Losses can exceed deposits on margin products. Please ensure you understand the risks.

Saxo Capital Markets HK Limited (“Saxo”) is a company authorised and regulated by the Securities and Futures Commission of Hong Kong. Saxo holds a Type 1 Regulated Activity (Dealing in Securities); Type 2 Regulated Activity (Dealing in Futures Contract); Type 3 Regulated Activity (Leveraged Foreign Exchange Trading); Type 4 Regulated Activity (Advising on Securities) and Type 9 Regulated Activity (Asset Management) licenses (CE No. AVD061). Registered address: 19th Floor, Shanghai Commercial Bank Tower, 12 Queen’s Road Central, Hong Kong.

Trading in financial instruments carries various risks, and is not suitable for all investors. Please seek expert advice, and always ensure that you fully understand these risks before trading. Trading in leveraged products may result in your losses exceeding your initial deposits. Saxo does not provide financial advice, any information available on this website is ‘general’ in nature and for informational purposes only. Saxo does not take into account an individual’s needs, objectives or financial situation. Please click here to view the relevant risk disclosure statements.

The Saxo trading platform has received numerous awards and recognition. For details of these awards and information on awards visit www.home.saxo/en-hk/about-us/awards.

The information or the products and services referred to on this site may be accessed worldwide, however is only intended for distribution to and use by recipients located in countries where such use does not constitute a violation of applicable legislation or regulations. Products and services offered on this website are not directed at, or intended for distribution to or use by, any person or entity residing in the United States and Japan. Please click here to view our full disclaimer.

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